Privacy and cookies policy

as of 1.08.2025.

This Privacy and Cookies Policy describes how Musso Spółka z ograniczoną odpowiedzialnością, based in Warsaw, Poland, uses information about you that is personal data within the meaning of the Personal Data Protection Regulation (RODO). You will also find information about your rights in relation to the processing of your personal data. The Privacy Policy applies to all Customers of the Online Store and visitors to our websites who may or may not be our Customers.

In case of doubt or contradiction between this Policy and the consents given by a person regardless of the provisions of the Policy, the basis for taking and determining the scope of actions by the Company is always the voluntarily given consents or the law. In the event of such a contradiction between the Policy and the content of the information clauses provided by the Company when collecting personal data (usually under the forms in the Store or on the individual pages), the information to be followed by the Customer is the information provided to the Customer under the said information clauses.

DEFINITIONS

Whenever the following terms and definitions are used in this Policy, they shall be understood as follows:

1. Administrator or Company- Musso Sp. z o.o. with its seat in Warsaw (03-318), 11/9 Michała Kleofasa Ogińskiego St., registered in the register of entrepreneurs kept by the District Court for the m.st. Warszawy, Warsaw, XIII Economic Department of the National Court Register under the KRS number 0000954190, NIP 5213956417, REGON 521277468, with the share capital of PLN 15,000.00 and e-mail address: info@musso.pet

2. Cookies - means computer data, in particular small text files, recorded and stored on the devices through which the User uses the websites of the Internet Store.

3. Cookies of the Administrator - means Cookies placed by the Administrator, related to the provision of electronic services by the Administrator through the Online Store.

4. External Cookies - means Cookies placed by the Administrator's partners, through the website of the Online Store

5. Personal information - all information about a natural person identified or identifiable by one or more specific factors determining physical, physiological, genetic, mental, economic, cultural or social identity, including device IP, location data, Internet identifier and information collected through cookies and other similar technology.

6. Policy - this Privacy Policy.

7. Device - means an electronic device through which the User accesses the Online Store

8. RODO - Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC.

9. Online Shop - an online store operated by the Administrator at the following address www.musso.pet

10. User- any natural person visiting the Online Store or using one or more of the services or functionalities described in the Policy. Customer becomes a person who has registered in the Online Store or subscribed to the Newsletter service.

§1.

GENERAL PROVISIONS

1. The administrator of the personal data collected through the Internet Store is Musso Sp. z o.o. with its registered seat in Warsaw (03-318), ul. Michała Kleofasa Ogińskiego 11/9, registered in the Register of Entrepreneurs kept by the District Court for the Capital City of Warsaw under the KRS number , NIP , REGON . Warszawy in Warsaw, XIII Economic Department of the National Court Register under the KRS number 0000954190, NIP 5213956417, REGON 521277468, with the share capital of PLN 15,000.00 and e-mail address: info@musso.pet - hereinafter referred to as the "Administrator" and being at the same time the Service Provider of the Internet Shop and the Seller.

2. Personal data in the Online Store are processed by the Administrator in accordance with applicable laws, in particular in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) - hereinafter referred to as the

   "RODO" or "RODO Regulation." The official text of the RODO Ordinance: http://eur- lex.europa.eu/legal-content/PL/TXT/?uri=CELEX%3A32016R0679

3. Data protection is of great importance to Musso. For these reasons, among others, Musso has appointed a Data Protection Officer, whom you will be able to contact on any issues concerning your personal data at the e-mail address iodo@musso.pet.

4. The use of the Online Store, including making purchases, is voluntary. Likewise, the related provision of personal data by the user or customer using the Online Store is voluntary, subject to two exceptions: (1) conclusion of contracts with the Administrator - failure to provide, in the cases and to the extent indicated on the website of the Internet Shop and in the Regulations of the Internet Shop and this privacy policy, personal data necessary for the conclusion and execution of a Sales Contract or an agreement for the provision of Electronic Services with the Administrator results in the impossibility of concluding such a contract. Providing personal data in such a case is a contractual requirement, and if the data subject wants to conclude a given agreement with the Administrator, he/she is obliged to provide the required data. In each case, the scope of data required to conclude a contract is indicated beforehand on the website of the Online Store and in the Terms and Conditions of the Online Store; (2) the Administrator's statutory obligations - providing personal data is a statutory requirement resulting from generally applicable laws imposing an obligation on the Administrator to process personal data (e.g. processing data for tax or accounting purposes), and failure to provide such data will prevent the Administrator from performing such obligations.

5. The controller shall take special care to protect the interests of the persons whose personal data it processes, and in particular shall be responsible and ensure that the data it collects are:

   (1) processed in accordance with the law;

   (2) collected for designated legitimate purposes and not subjected to further processing incompatible with those purposes;

   (3) Substantially correct and adequate in relation to the purposes for which they are processed;

   (4) stored in a form that allows the identification of the subjects of the processing for no longer than necessary to achieve the purpose of the processing, and

   (5) processed in a manner that ensures adequate security of personal data, including protection against unauthorized or unlawful processing and accidental loss, destruction or damage, by means of appropriate technical or organizational measures.

6. Taking into account the nature, scope, context and purposes of the processing, and the risk of violation of the rights or freedoms of natural persons of different probability and severity, the Administrator shall implement appropriate technical and organizational measures for the processing to be carried out in accordance with this Regulation and to be able to demonstrate this. These measures shall be reviewed and updated as necessary. The Administrator shall use technical measures to prevent unauthorized persons from obtaining and modifying, personal data sent electronically.

7. All words, phrases and acronyms appearing in this privacy policy and beginning with a capital letter (e.g., Seller, Online Store) shall be understood in accordance with their definition in the Rules and Regulations of the Online Store available on the pages of the Online Store.

§2.

GROUNDS FOR DATA PROCESSING

1. The controller is authorized to process personal data in cases where, and to the extent that, at least one of the following conditions is met: (1) the data subject has given his or her consent to the processing of his or her personal data for one or more specified purposes; (2) the processing is necessary for the performance of a contract to which the data subject is a party or to take action at the request of the data subject prior to entering into a contract; (3) the processing is necessary for the fulfillment of a legal obligation incumbent on the Controller; or (4) processing is necessary for the purposes of legitimate interests pursued by the Controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

2. Processing of personal data by the Administrator requires each time at least one of the grounds indicated in Section. 2.1 of the privacy policy. The specific grounds for the processing of personal data of Users and Customers of the Online Store by the Administrator are indicated in the next section of the privacy policy - in relation to the given purpose of personal data processing by the Administrator.

§3.

PURPOSE, BASIS AND PERIOD OF DATA PROCESSING IN THE ONLINE STORE

1. Each time, the purpose, basis and period and recipients of the personal data processed by the Administrator result from the actions taken by a given Customer or Client in the Online Store or by the Administrator. For example, if a Customer decides to make purchases from the Online Store and chooses personal collection of the purchased Product instead of courier delivery, his/her personal data will be processed for the purpose of executing the concluded Sales Agreement, but will no longer be made available to the carrier performing the shipments on behalf of the Administrator.

2. The Administrator may process personal data on the Online Store for the following purposes, on the grounds, and for the periods indicated in the table below:

§4.

RECIPIENTS OF DATA IN THE ONLINE STORE

1. For the proper functioning of the Online Store, including the execution of concluded Sales Agreements, it is necessary for the Administrator to use the services of external entities (such as a software provider, courier, or payment processor). The Administrator only uses the services of such processors who provide sufficient guarantees for the implementation of appropriate technical and organizational measures so that the processing meets the requirements of the RODO Regulation and protects the rights of data subjects.

2. Transfer of data by the Administrator does not take place in every case and not to all recipients or categories of recipients indicated in the privacy policy - the Administrator transfers data only when it is necessary to achieve the given purpose of personal data processing and only to the extent necessary to achieve it. For example, if the Customer uses personal pickup, his/her data will not be transferred to the carrier cooperating with the Administrator.

3. In order to register with us or to be able to log in later on the Administrator's sites, we offer, in addition to our own procedure, the possibility of performing these actions through the services of Facebook Connect, Google. For this purpose, we will redirect you to the site of the corresponding service provider. Data from the service provider (e-mail, platform ID, optional name) are then provided to create an account.

4. Personal data of Users and Customers of the Online Store may be transferred to the following recipients or categories of recipients:

   a) carriers / forwarders / courier brokers - in the case of a Customer who uses the method of delivery of a Product by mail or courier in the Online Store, the Administrator shall make the collected personal data of the Customer available to the selected carrier, forwarder or broker executing shipments on behalf of the Administrator to the extent necessary to complete the delivery of the Product to the Customer.

   b) entities handling electronic or credit card payments - in the case of a Customer who uses the method of electronic or credit card payments in the Internet Shop, the Administrator shall make the collected personal data of the Customer available to a selected entity handling the above payments in the Internet Shop on behalf of the Administrator to the extent necessary to handle the payment made by the Customer.

   c) provider of an opinion poll system - in the case of a Customer who has agreed to express an opinion on a Sales Agreement concluded, the Administrator shall make the collected personal data of the Customer available to the selected provider of an opinion poll system for Sales Agreements concluded in the Online Store on behalf of the Administrator to the extent necessary for the Customer to express an opinion using the opinion poll system.

   d) service providers supplying the Administrator with technical, IT and organizational solutions enabling the Administrator to conduct its business, including the Online Store and the Electronic Services provided through it (in particular, providers of computer software for running the Online Store, providers of e-mail and hosting, and providers of business management and technical support software for the Administrator) - the Administrator shall make the collected personal data of the Client available to the selected provider acting on its behalf only in the case and to the extent necessary to realize the given purpose of data processing in accordance with this Privacy Policy.

   (e) providers of accounting, legal and consulting services that provide accounting, legal or consulting support to the Administrator (in particular, an accounting firm, law firm or debt collection company) - the Administrator shall make the collected personal data of the Client available to the selected provider acting on its behalf only in the case and to the extent necessary to realize the given purpose of data processing in accordance with this Privacy Policy.

   (f) Facebook Ireland Ltd. - The Administrator uses Facebook social plug-ins (e.g. Like button, Share button or login using Facebook login data) on the website of the Online Store and therefore collects and shares personal data of the Customer using the website of the Online Store with Facebook Ireland Ltd. to the extent and in accordance with the privacy rules available here: https://www.facebook.com/about/privacy/ (This data includes information about your activities on the website of the Online Store - including information about your device, sites visited, purchases, ads displayed, and how you use the services - regardless of whether you have a Facebook account and whether you are logged into Facebook).

   g) Google Ireland Ltd. - The Administrator uses Google's social plug-ins on the website of the Online Store (e.g. logging in with Google login data) and therefore collects and shares the personal data of the Customer using the website of the Online Store with Google Ireland Ltd. (to the extent and in accordance with the privacy rules available here: https://support.google.com/accounts/answer/112802 https://policies.google.com/privacy (This data includes information about your activities on the website of the Online Store - including information about your device, sites you visit, purchases, ads you see and how you use the services - regardless of whether you have a Google account and are logged into Google).

§5.

PROFILING IN AN ONLINE STORE

1. The RODO Regulation imposes an obligation on the Controller to provide information on automated decision-making, including profiling, as referred to in Article 22 (1) and (4) of the RODO Regulation, and - at least in these cases - relevant information on the modalities of such decision-making, as well as the significance and anticipated consequences of such processing for the data subject. With this in mind, the Administrator provides information on possible profiling in this section of the privacy policy.

2. The Administrator may use profiling on the Online Store for direct marketing purposes, but the decisions made on its basis by the Administrator do not concern the conclusion or refusal to conclude a Sales Agreement, or the possibility of using Electronic Services on the Online Store. The effect of the use of profiling in the Online Store may be, for example, to grant a person a discount, send him/her a discount code, remind him/her of unfinished purchases, send a proposal for a Product that may match the person's interests or preferences, or offer better terms and conditions compared to the standard offer of the Online Store. Despite the profiling, it is the individual who freely decides whether to take advantage of the discount or better terms received in this way and make a purchase from the Online Store.

3. Profiling in the Online Store involves automatic analysis or prediction of a person's behavior on the Online Store website, e.g. by adding a specific Product to the shopping cart, browsing the page of a specific Product in the Online Store, or by analyzing the previous history of purchases made in the Online Store. The condition for such profiling is that the Administrator has the person's personal data in order to be able to then send him/her, for example, a discount code.

4. The data subject has the right not to be subject to a decision that is based solely on automated processing, including profiling, and that produces legal effects on the person or similarly significantly affects the person.

§6.

RIGHTS OF THE DATA SUBJECT

1. Right of access, rectification, restriction, erasure or portability - the data subject has the right to request from the Controller access to his/her personal data, rectification, erasure ("right to be forgotten") or restriction of processing, and has the right to object to processing, and has the right to portability of his/her data. Detailed conditions for exercising the rights indicated above are indicated in Articles 15 -21 of the RODO Regulation.

2. Right to withdraw consent at any time - a person whose data is processed by the Administrator on the basis of expressed consent (pursuant to Article 6(1)(a) or Article 9(2)(a) of the RODO Regulation), then he/she has the right to withdraw consent at any time without affecting the legality of the processing performed on the basis of consent before its withdrawal.

3. Right to lodge a complaint to a supervisory authority - a person whose data is processed by the Administrator has the right to lodge a complaint to a supervisory authority in the manner and mode specified in the provisions of the RODO Regulation and Polish law, in particular the Personal Data Protection Act. The supervisory authority in Poland is the President of the Office for Personal Data Protection.

4. Right to object - The data subject has the right to object at any time - on grounds relating to his or her particular situation - to the processing of personal data concerning him or her based on Article 6(1)(e) (public interest or tasks) or (f) (legitimate interest of the controller), including profiling under these provisions. In such a case, the controller shall no longer be allowed to process such personal data, unless the controller demonstrates the existence of compelling legitimate grounds for the processing overriding the interests, rights and freedoms of the data subject, or grounds for establishing, asserting or defending claims.

5. Right to object to direct marketing - if personal data are processed for direct marketing purposes, the data subject has the right to object at any time to the processing of personal data concerning him or her for such marketing, including profiling, to the extent that the processing is related to such direct marketing.

6. In order to exercise the rights referred to in this section of the privacy policy, you may contact the Administrator by sending an appropriate message in writing or by e-mail to the Administrator's address indicated at the beginning of the privacy policy or by using the contact form available on the website of the Online Store.

§7.

ONLINE STORE COOKIES, USAGE DATA AND ANALYTICS

1. Cookies are small text information in the form of text files, sent by a server and stored on the side of the person visiting the site of the Online Store (e.g. on the hard drive of a computer, laptop, or smartphone memory card - depending on the device used by the visitor to our Online Store). Detailed information about cookies, as well as the history of their creation can be found among others.here: http://pl.wikipedia.org/wiki/Ciasteczko.

2. The Administrator may process the data contained in cookies when visitors use the website of the Online Store for the following purposes:

   a) identify Users as logged in to the Online Store and show that they are logged in;

   b) remembering the Products added to the shopping cart for the purpose of placing an Order;

   c) storing data from completed Order Forms, surveys or login data to the Online Store;

   d) customization of the content of the Internet Store's website to the individual preferences of the Customer (e.g. concerning colors, font size, page layout) and optimization of the use of the Internet Store's pages;

   e) to keep anonymous statistics showing the use of the Internet Store website;

   (f) remarketing, that is, studying the behavioral characteristics of visitors to the Online Store through anonymous analysis of their activities (e.g., repeated visits to certain pages, keywords, etc.) in order to create their profile and provide them with advertisements tailored to their anticipated interests, including when they visit other websites on the advertising network of Google Ireland Ltd. and Facebook Ireland Ltd.

3. By default, most web browsers on the market accept the storage of cookies. Everyone has the ability to determine the conditions for the use of Cookies through the settings of their own web browser. This means that you can, for example, partially restrict (e.g. temporarily) or completely disable the ability to save Cookies - in the latter case, however, this may affect some of the functionality of the Online Store (for example, it may not be possible to pass the Order path through the Order Form due to the failure to remember the Products in the shopping cart during the subsequent steps of placing the Order).

4. The settings of your Internet browser regarding Cookies are relevant to your consent to the use of Cookies by our Online Store - in accordance with the regulations, such consent can also be expressed through the settings of your Internet browser. In the absence of such consent, the settings of your Internet browser regarding pl icks of Cookies must be changed accordingly.

5. Detailed information on how to change the settings for cookies and how to delete them yourself in the most popular web browsers is available in the help section of your web browser and on the following pages (just click on the link):

   in Chrome browser

   in Firefox

   in Internet Explorer in Opera browser

   in Safari browser

   in the Microsoft Edge browser

   Cookies used in the Online Store are not harmful to the visitor or the computer/end device used by the visitor, so we recommend that you do not disable them in your browsers.

6. We provide users with information about the types of cookies used by the Administrator in the form of a banner (window), which you can view at any time via this link.

7. For some types of cookies, your consent is required, which you can change or revoke at any time by setting your preferences in the banner (window), accessible via this link.

8. If you consent to the use of all types of cookies, your consent will be valid for 12 months unless you change it sooner. If you do not consent, your choices will be stored for 14 days.

9. The following types of cookies are used in the Online Store, belonging to the administrator:

   1)Session (temporary) cookies: they are stored on the devices of Visitors until the session of a particular browser ends. When the session ends, the information is permanently deleted from the Users' device,

   2) permanent cookies: they are not deleted when the browser is closed and may be used by the Administrator in the future.

10. Depending primarily on the purposes and legal basis for the processing of personal data collected by cookies, they may be stored for the period indicated in paragraph. §3 of the Policy.

11. Personal data collected by cookies regarding a visitor who is not a customer will be stored until an objection is made. The Administrator may delete personal data if it is not used for marketing purposes for 3 years unless the law obliges the Administrator to process personal data longer.

12. Part of the personal data may be kept longer in case the visitor has any claims against the Administrator, or for the Administrator to assert or defend against claims (including third parties), for the period of limitation prescribed by law, in particular the Civil Code. In any case, the longer period of storage of personal data is decisive.

13. Some cookies are created by the entity we use, such as.

GOOGLE ANALYTICS AND GOOGLE SIGNALS

Google Analytics cookies are files used by Google to analyze how the User uses the Website, to create statistics and reports on the functioning of the Website. Google does not use the collected data to identify the User, nor does it combine this information to enable identification. Detailed information about the scope and principles of data collection in connection with this service can be found at the link: https://www.google.com/intl/pl/policies/privacy/partners.

Another Google Analytics service used by the Administrator is Google Signals. Google Signals collects cross-device data from Users who have signed into their Google account on multiple devices and have ad personalization enabled on their account, such as Gmail, Google+, YouTube, Google Play and other Google platforms. This feature enables the creation of personalized themes for Users, displaying campaigns of interest to them, using different devices and analyzing their behavior, using specific reports in which no Personally Identifiable Information is collected. Detailed information about the scope and principles of data collection in connection with this service can be found at the link https://support.google.com/analytics/answer/7532985?hl=pl#zippy=%2Ctematy -w-tym-artykule

GOOGLE ADS

Google Ads is a tool that makes it possible to measure the effectiveness of advertising campaigns carried out by the Administrator, allowing analytics of such data as keywords or the number of unique Users. The Google Ads platform also allows the Administrator's ads to be displayed to people who have visited the Website in the past. Information on Google's data processing for the above service is available at the link: https://policies.google.com/technologies/ads?hl=pl.

FACEBOOK ADS

Facebook Ads are marketing and analytical tools available within Facebook. The information collected by Facebook Ads is anonymous, i.e. it does not allow the Administrator to identify Users. However, we would like to inform you that Facebook may combine the information it collects with other information about Users visiting the Service, collected as part of your use of Facebook, and use it for its own purposes, including marketing. Such activities of Facebook are no longer dependent on the Administrator. Detailed information on Facebook's data processing can be found at this link: https://pl-pl.facebook.com/help/443357099140264?helpref=about_content. 

MICROSOFT CLARITY

 Microsoft Clarity is an analytical tool that allows us to analyze activities on our site to improve it and adapt it to the needs of Users. Thanks to the information obtained, we can, for example, adjust our offer. The way Microsoft Clarity works is by recording User behavior on our site, so we can replicate that behavior and observe which areas of our site are most frequently visited.

The data collected as part of the tool is anonymous (location, screen resolution, Internet activity), though the provider may combine it with data it has collected about you as part of your use of its browser and/or its services.

You can read more about this tool by clicking on the link: https://learn.microsoft.com/en-us/clarity/faq

You can find privacy issues by clicking on the link:

https://privacy.microsoft.com/pl-pl/privacystatement.

§8.

FINAL PROVISIONS

1. The online store may contain links to other websites. The Administrator urges that when you go to other sites, you should read the privacy policy established there. This privacy policy applies only to the Administrator's Online Store.

2. We reserve the right to amend this Privacy Policy in the event of changes in the law, guidelines of the authorities responsible for supervising personal data protection processes, the technology by which we process personal data (insofar as a change in it affects the wording of this document), as well as in the event of a change in the methods, purposes or legal basis for our processing of personal data.

3. In matters not regulated by the Privacy Policy and concerning its subject matter, and in the event of any part of the Privacy Policy being inconsistent with applicable law, the relevant provisions of Polish law shall apply in place of the challenged provision of the Policy, in particular: (1) the Act of April 23, 1964. - Civil Code, (2) the Act of March 2, 2000 on the protection of certain consumer rights and liability for damage caused by a hazardous product, (3) the Act of July 27, 2002 on special conditions of consumer sales and amendments to the Civil Code, (4) the Act of July 18, 2002 on the provision of services by electronic means (hereinafter referred to as the PDA), (5) the Act of May 10, 2018 on the protection of personal data.

4. The current version of the Privacy and Cookies Policy has been adopted and is effective as of 1/08/2025.